If you have a complaint, the best way is to contact us is via the in-app chat. Alternatively, you can contact the Complaints team via email@example.com
Once we have received your complaint we will acknowledge this via email. We will then investigate all the details of your complaint, and issue our response within a couple of days, but this can take up to 15 business days.
The e-money you hold with us (GBP-EUR) is a regulated product and falls under the jurisdiction of the Financial Ombudsman Service (FOS). If you are not happy with our resolution you can refer your complaint to the FOS. Bitcoin is not subject to the jurisdiction of FOS.